Those bounces that click in your emails! (or the return of the living dead)

published on 04/03/2014,

updated on 17/08/2021

This story goes back a few years. At the time, I was dealing with a client who was particularly demanding... not to say... fussy. Since the advertiser in question had the opportunity to check all the interactions himself, he pointed out a problem which, according to him, proved that our reports were wrong: there was a bounce which generated a click!

Doubtfulness sets in

Yes, there, indeed, the pressure was already great, but the doubt settles. I check in the database, and the address in question has indeed generated an error (and a permanent one, not a soft one). I push the investigations a little further and indeed bounces regularly click on the campaigns (it remains an extremely small volume anyway).

Not so strange

These active bounces have one thing in common. What does this mean? Simply that certain destinations (ISPs, Webmails, etc.) pass the very first messages of a given campaign through their anti-spam filters... whether they are active addresses or not. And as you probably know, these days, spam filters don't just analyze the content of your e-mails. This link analysis enables you, for example, to check whether certain URLs are referenced in dedicated blacklists (URIBL, SURBL, ...), to verify the number of redirects (too many redirects make you look like a spammer) and to analyze the consistency of your sender identity (a subject that Badsender will have to come back to in the coming weeks).

Putting the undead back in their coffin

As a result, another side effect (even if its volume will be very limited), check that your asset management/assets don't put your bounce back on the scene, for example by increasing the marketing pressure towards it. A permanent error must generate a permanent deactivation of the address... in any case!

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The author

Jonathan Loriaux

I've been involved in email marketing for over ten years, and my career path began on the technical side (email campaign integration) before moving on to sales (as an eCRM expert) and finally marketing consultancy. For the past 9 years, I've been the author of the Badsender.com blog. Emailing isn't just an expertise, it's truly become my passion, which is why Badsender is now my main activity, with the creation of an emailing consulting business linked to the site.

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7 responses

Lucie from Sarbacane Software
11 years ago
Hello Jonathan,
A small mistake has crept in: "The doubt is installed" in the 1st subtitle ;),
Have a nice day!
Charles Boone
11 years ago
You also have the case of all those emails buried alive, because their server is misconfigured and sends back bad codes that make the platform, professional, classify them as NPAI Hard and bury them... while the customer exchanges every day with them by email. gloups!
Jonathan Loriaux
11 years ago
Lucie > Thanks, it's corrected!
TOMASIAN Alain
11 years ago
What frequently happens to us is that a recipient redirects to several addresses and one of these addresses is no longer valid. As a result, the initial recipient becomes a hard bounce (non-existent address) ... and generates opens and clicks... Not easy to explain to customers 🙂
Have a nice day
Jonathan Loriaux
11 years ago
Alain > That's why I love emailing 😉 We can never rest on our laurels!
Charles Boone
11 years ago
Alain > strange, if the initial address is not in bounce, why the bounce goes up to you? It's the first address (the one that redispatches) that it should go back to, right?
On the other hand, the tricky part is when there are aliases like at Wanadoo/Orange. The customer unsubscribes his orange email but the wanadoo one still works and is rerouted to his orange email. He may have unsubscribed 15 times on his orange address, he still remains an effective subscription on his wanadoo address 🙂 So he continues to receive emails, grumbles and ends up declaring you as spam when technically it is unjustified 😉
In this case, it is with the tracking ids that we can trace back to the initial address and finally unsubscribe it 🙂
TOMASIAN Alain
11 years ago
Charles> It's in my bounces treatment, I intercept smtp dialogs between servers and so I have this kind of message:
Mar 7 10:10:05 cerapoda postfix/cleanup[10298]: 8C33F2542A2: message-id=
Mar 7 10:10:05 cerapoda postfix/qmgr[14891]: 8C33F2542A2: from=, size=93554, nrcpt=1 (active queue)
Mar 7 10:10:07 cerapoda postfix/smtp[10307]: 8C33F2542A2: to=, relay=smtp-in.orange.fr[80.12.242.9]:25, conn_use=27, delay=1.7, delays=0.16/0.35/0.01/1.2, dsn=5.1.1, status=bounced (host smtp-in.orange.fr[80.12.242.9] said: 550 5.1.1 Address of at least one invalid recipient. Invalid recipient. OFR_416 [416] (in reply to RCPT TO command))
Mar 7 10:10:07 cerapoda postfix/bounce[10508]: 8C33F2542A2: sender non-delivery notification: 504922542A5
Mar 7 10:10:07 cerapoda postfix/qmgr[14891]: 8C33F2542A2: removed
Since I'm doing my processing on "Invalid recipient", it goes to hard bounce... I'll have to process the "Address of at least one invalid recipient" instead and switch it to soft...
Concerning unsubscriptions, I don't have this kind of problem because I rely on the address of the original recipient. But indeed, if the recipient doesn't use the unsubscribe link and asks me to unsubscribe him (during a redirection), if I don't have the original message, I'm a bit annoyed 🙂