Aujourd’hui, on va parler d’un secteur qui compte, économiquement parlant, mais dont on ne parle finalement pas souvent. Ce secteur, c’est le divertissement pour adulte (d’où le chaud chaud 😉 ). Nous allons donc voir un email de Sexy Avenue, l’un des leaders de l’ecommerce pour adulte. Envoyer de l’email dans ce secteur est bien évidemment plus compliqué que la moyenne, difficile en effet d’éviter les mots clefs sensibles. Mais ce n’est pas pour autant que certains acteurs n’arrivent pas à tirer leur épingle du jeu, l’engagement reste bien évidemment primordial. Bon, par contre, il va se retrouver dans un Badsender, c’est que tout n’est pas toujours rose au pays du divertissement sexy. Mais on va laisser les raisons du « Bad » pour la fin, concentrons-nous d’abord sur ce qui est « Good » !

The Good!

A preview without image: the best!

It is rare, very rare to have such a level for an email without the images displayed. Here, the use of special characters in the ALT tags is particularly well done. The main message is totally readable, the user can go to the next step without displaying the images (there is even a call to action...).

email-sexy-avenue-without-images

A good preheader. But!

Dans l’email, on retrouve aussi un très bon preheader « Cadeau : votre calendrier érotique 2014 en édition limitée ou une huile caramel pour toute commande… » qui vient en complément d’une ligne objet efficace mais imprécise « Pour toute commande recevez un cadeau ». Le soucis, ce sont les preheaders que les plateformes d’acquisition sont venues ajouter au dessus et qui gâche celui du kit email.

A very clean design

The design of the email is really interesting, even if we regret the absence of well identified call-to-action. The only part of the email with a strong contrast is the promo code, which is unfortunately not clickable. code-promo-sexy-avenue

Real landing pages

And yes, when you click in the email you come across good landing pages, very complete, with a direct link to the action and giving more details. This is rare enough to be highlighted.

The Bad!

Acquisition and therefore 13 identical emails in 15 days

Overall, I think it's a good email campaign (as long as you're interested in the items on sale). But as often, an element comes to spoil everything, it is acquisition, and so I received 13 times the email in 15 days on the same email address. These 13 emails seem to have been sent by the same platform, even if the sending domain names are different. sexy-avenue-list-emails If sending 13 times the email can undoubtedly improve mechanically the results of the campaign, for what concerns the brand image of Sexy Avenue and the reputation of sender of the acquisition platforms the impact cannot be positive. Let us not forget that in this precise case, if Sexy Avenue decides to use this email to carry out a campaign of loyalty, this one could well finish in spam because of the practices of acquisition.

No "via MyPlatformZ" in the sender's name

Speaking of branding, the name (alias) of the sender is here only "Sexy Avenue" and the name of the acquisition platform never appears whereas it is nevertheless strongly recommended.

4 shipping domain names and 10 IP addresses, but the same shipping platform

En regardant la source des emails, il est évident que celui-ci a été envoyé par la même plateforme technique : même X-mailer, même structure des liens de désinscription, toutes les IP chez OVH, … Si on s’amuse à tester les adresse IP chez Senderscore.org, on se rend vite compte que ces adresses génèrent de nombreuses plaintes et ont une réputation assez basse. Pas vraiment étonnant.

Conclusion

Unfortunately, while as we saw above this email was well done, the classic practices of the acquisition world make it fall into the Bad. By keeping the same concept and creating a few kits dedicated to relaunching, it would have been possible to do much better, and especially not to tire the user. With a little more transparency from the acquisition platform, it is perhaps possible to make an acquisition email fall into the Goodsenders. Let's just say it!

Identity card

Generic email information:
  • Subject of the email : For any order receive a gift
  • From : Sexy Avenue (and for the email address, it depends, it is of acquisition)
  • Preheader : it depends what the acquisition platform has placed in the first line, but Sexy Avenue has provided "Gift: your limited edition 2014 erotic calendar or a caramel oil for any order..."
  • Sending platform : Unknown
Checklist :
  • Link to privacy : KO
  • Link to unsubscribe : OK (it is present, which does not mean that it will be followed by effect)
  • DKIM : OK
  • Text version : KO
  • Text to Image Ratio : KO
  • List-unsubscribe : OK
  • Friendly reply : ??
  • Mobile ready : KO

Screenshot of the email

email-sexy-avenue-with-images

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The author

Jonathan Loriaux Avatar

2 responses

  1. Florian Avatar
    Florian

    I have a silly technical question, how in the alt, can we make the text bigger or smaller and colored?
    Anyway thanks for this interesting little topic 🙂

  2. Jonathan Loriaux Avatar
    Jonathan Loriaux

    Hello Florian,

    It depends on the email client, but usually a little span around the image with the style you want to give your ALT works.

    A+

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